Frequently Asked Questions

Yes. When appropriate packaging requirements are met and upon request, the temperature-controlled units within our inventory can be used for the transport of antiques and artworks.

Recommended in all cases.

In order to access to the details about your cargo, you need to have the airway bill number. You can access to detailed information about your cargo through our website and by applying to the Turkish Cargo Delivery Order service by indicating the airway bill number.

The F21 message must be sent by TK and the F22+F24 data sets must be sent by the declarant. It is crucial that the FWB message is sent to us after confirmation of the F22+F24 messages. For our system to trigger F21, the SFL code and Declarant EORI number must be included in the FWB messages, as detailed below.

SFL must be used as the Special Handling Code. As shipments without an SFL code will not be considered Self-Filing by the EU authority, the customer will be held responsible for any sanctions that may occur.

AWB DATA HAS TRANSMITTED DIRECTLY TO EU CUSTOMS SYSTEM AND RECEIVED SELF FILING APPROVAL WITH ASSESSMENT COMPLETE must be sent by the agency via AWB document or FWB message.

It is mandatory to include our TK EORI number in your declarations to the EU authority. (DE218953933163657)

Your EORI number should be added to OCI line in FWB message. (OCI/Country/DCL/T/Consignee’s EORI Number)

The TK Aero Care Team manages all TK Aero Advanced and AOG (Aircraft on Ground) shipments. These shipments are monitored 24/7, and all operational processes are coordinated seamlessly by the team.

Since our shipments are handled airport to airport, you should deliver your cargo to the cargo department at the airport nearest to your location, and the receiver should collect it from the destination airport.

Recommended in all cases.

TKGO is an advanced digital platform designed for Turkish Cargo customers. It enables users to:

• Managing bookings end-to-end.
• Providing FWB and FHL data entry.
• Track cargo.
• Perform loadability control.
• Access real-time customer service support.

For any questions, suggestions, or feedback related to TKGO, please contact your assigned sales representative first.
For technical support or system-related issues, you may also contact TKGOSUPPORT@THY.COM, adding your sales representative in copy.

No. There is no dedicated warning label specifically for TK Vulnerable shipments.

For domestic (within Türkiye) transportation, the following documents are required:

• Death certificate
• AWB (Air Waybill)
• Autopsy report (if the cause of death is suicide, homicide, or accident)

For domestic shipments, a hospital-issued death certificate indicating the cause of death is sufficient.
For international transportation, the following documents are required:

• Death certificate approved by the consulate and translated into Turkish
• Consular letter
• AWB (Air Waybill)
• Autopsy report (if the cause of death is suicide, homicide, or accident)
• Transit or destination country entry permit (if required)

For shipments departing from abroad and arriving in Türkiye, the consular letter, entry permit, death certificate and, if applicable, the autopsy report must be included in the cargo pouch together with the AWB.
For detailed information, please visit our Funeral page.

Yes. We can deliver your cargo if you provide a back-to-front photocopy of your ID and write the following statement, then sign and send the authorization document:

“Mr./Ms. Xxxxxxxxx is authorized to pick up my xx pc xx kg cargo with AWB number 235 XXXX XXXX from XXX station.”

Turkish Cargo conducts live animal transportation in accordance with over 30 years of experience, following IATA and CITES regulations with a primary focus on animal health and welfare. Under the supervision of our 24/7 on-duty veterinarians and dedicated live animal handling team, a comfortable transportation process is ensured through species-specific handling equipment and additional services tailored to customer requests and the needs of the animals.

Documents:

• TK Premium Moneyback Conditions Document
• TK Urgent Moneyback Conditions Document

Turkish Airlines conditions of contract for cargo has been comprehensively examined and updated for all services of cargo transportation in accordance with the requirements and respect to shippers, consignees and carrier rights and responsibilities. These conditions of cargo carriage will be valid between Turkish Airlines and the cargo shipper/agent for each new air waybill. You can click click here to reach Turkish Airlines Inc. General Terms of Cargo Carriage.

Data loggers record temperature, humidity, and location data without real-time transmission and can be used without prior approval. Real-time tracking devices, on the other hand, transmit data instantly and require approval before use.
Non-approved devices are not permitted on Turkish Airlines flights. You can find the list of Turkish Cargo–approved tracking devices on the Approved Tracking Devices page. If your device is not listed, please contact the relevant station representatives.

It provides service between 1-3, 5-8 and 11-20 degrees.

Document:
 

• TK Aero brochure

Yes, we can deliver your shipment if you photocopy your ID card, front and back, and write, "Mr. Xxxxxxxxx is authorized to receive my xx pc xx kg cargo, number 235 XXXX XXXX awb, from station XXX." Then, sign the authorization document and send it to us.

Please click here for detailed information about non-registered customer CAPA requests.

Yes, we can deliver your shipment if you photocopy your ID card, front and back, and write, "Mr. Xxxxxxxxx is authorized to receive my xx pc xx kg cargo, number 235 XXXX XXXX awb, from station XXX." Then, sign the authorization document and send it to us.

Through Turkish Cargo’s extensive global network, TK Courier provides transportation services to hundreds of domestic and international destinations. For detailed information on served cities, countries, and stations, please visit our Station Information page or contact our customer service team at +90 850 333 0 777

A Material Safety Data Sheet (MSDS), also known as a Safety Data Sheet, is a document of critical importance for transportation. It is particularly essential for international shipments, as regulations for hazardous materials vary across countries. The MSDS provides detailed information about the contents of your cargo and includes the technical breakdown of the components or substances within your products.

Click here to download the list of IATA authorized cargo agents in Turkey.

Click here to get detailed information about domestic cargo prices.

Recommended in all cases.

At Turkish Cargo, we transport valuable shipments such as banknotes, gold, jewelry, and other precious items in full compliance with IATA regulations and the highest international security standards.

At our SMARTIST facility, which holds a TAPA Security Certification (Group A), valuable cargo is handled within a dedicated TK VALUABLE area that is monitored 24/7 by high-resolution cameras and supported by advanced alarm systems.

Additionally, each shipment is meticulously protected from origin to destination through specialized security equipment and enhanced security services, ensuring maximum protection throughout the entire transport process.

It is suitable for transporting all automotive parts except lithium batteries. (e.g., brake systems, wheels, car frames, seat belts, rims, etc.)

You must submit your claims for any lost, damaged or late-shipped cargo through our web page.

If you are a registered customer, you can submit your claim by clicking “Log-in”. If you are not a registered customer, you can submit your claim after registering by clicking “Sign-up”.

Click for How to Submit a Claim document.

TK Courier is an airport-to-airport transportation service designed to ensure that shipments reach their destinations in the shortest possible connection times and with maximum speed.

Yes. Active temperature-controlled apron transport vehicles are offered as an additional service at Istanbul Airport during apron operations between the Temperature Controlled Center (TCC) and the aircraft, ensuring that TK FRESH shipments are protected from external environmental conditions. For information on service availability and reservations, please contact our local sales teams.

You can send your Master and House Airway bill information to our system via the TK GO (Turkish Cargo Web Portal) using the MAWB and HAWB entry under the AWB tab.

Document:

• Speed and priority comparison table

You can receive the documents of your cargo from the Turkish Cargo Delivery Note service available at the cargo terminal of Istanbul Airport (IGA). The documents will be delivered only to the person, authorized by the respective consignee company, upon performance of the checking of the certificate of incumbency/authorization, and also collection of the costs resulting for such cargo.

• Loss: Loss of some part or all of the cargo
• Shortage / Missing Content: Shortage inside the content of the cargo
• Damage: Damage of some part or all of the cargo
• Delay: Delay of some part or all of the cargo

Time Limit*

• Loss: Within 120 days from the date of issue of the air waybill
• Shortage / Missing Content: Immediately after discovery of the shortage (missing content) and at latest within 14 days from the date of receipt of the cargo
• Damage: Immediately after discovery of the damage and at latest within 14 days from the date of receipt of the cargo
• Delay: The application must be made within 21 days at the latest from the delivery of the cargo to the consignee

*The company or the person authorized to accept the delivery of the cargo must submit a pre-claim or claim through our web page within this time limit. (If the consignee abstains from accepting the air waybill or the cargo, or if such company or person could not be notified as required, then the consignor shall be re-entitled to the right of disposition.)

Detailed information about the terms and conditions for domestic transportation is accessible on the back page of the ‘Turkish Airlines Domestic Air Waybill’, and on our website from the document named General Terms of Carriage of Cargo of Turkish Airlines, Inc.

Detailed information about the terms and conditions for international transportation is accessible on the back page of the ‘Turkish Airlines Air Waybill’, and on our website from the document named General Terms of Carriage of Cargo of Turkish Airlines, Inc.

Recommended in all cases.

Recommended in all cases.

For valuable cargo transportation, sealed and reinforced Valbox units and VAL containers specifically designed for high-value goods are utilized to ensure the highest level of security and integrity.

Recommended in all cases.

Within the framework of our customer feedback policy, we work 24/7 with our expert team to manage feedback in a fair, fast, effective, and customer-oriented manner.

We handle, classify, and route all requests, suggestions, and complaints submitted via phone, website, email, and social media to the relevant units based on their content.

To ensure efficiency throughout the process, we pay maximum attention to time management and provide written feedback to our customers.

Recommended in all cases.

Yes. Veterinary inspection is mandatory to verify the health condition and airworthiness of the animals. These inspections ensure both animal welfare and flight safety.

To ensure the safe handling of sensitive cargo, appropriate packaging requirements must be met, and a fragile warning label must be affixed to the shipment.

If the shipper does not provide the required label, cargo acceptance staff may apply a suitable label based on the shipment’s content. In such cases, the cost of the label is charged to the shipper.

Yes, we can deliver your shipment if you photocopy your ID card, front and back, and write, "Mr. Xxxxxxxxx is authorized to receive my xx pc xx kg cargo, number 235 XXXX XXXX awb, from station XXX." Then, sign the authorization document and send it to us.

Please contact our IATA cargo agents for any and all kinds of your consignments.

Recommended in all cases.

With TK Courier, you can ship e-commerce parcels, urgent cargo, personal items, goods subject to simplified customs declaration, and any other shipments related to express services.
Click here to access information on prohibited and restricted items for TK Courier shipments.

Please click here for detailed information about registered customer CAPA requests.

You can track your shipment 24/7 using your AWB (Air Waybill) number via the Shipment Tracking page. Alternatively, you can easily track your cargo through Cargy, our AI-powered chatbot, available via WhatsApp at +90 850 333 0 777

Customs Requirements
Last Modified: Dec 08, 2025

TURKIYE (TR)

• Pursuant to Article 35/A of the Customs Law No. 4458; Consignee Tax Number, Customs Tariff Code at least 6 digits (HS Code), Number of Containers, Gross Weight, Description of Goods, Consignee and Shipper Information, Freight Amount and Freight Currency information must be included in the summary declarations coming to Türkiye.
• All the above information is required for transit shipments coming from abroad and to be moved abroad; only the Consignee Tax Number is not required.

UNITED STATES OF AMERICA (US)

• USA addresses must start with a number and include Avenue, Street, Building, Apartment, along with state code and postal code.
• In addition to the Stated Pieces information for shipments bound for the USA, SLAC/Carton information, which is the quantity of the smallest countable pieces of the shipment, must be specified in FWB/FHL messages and MAWB/HAWB documents. For consolidated shipments, SLAC/Carton information must be specified separately in MAWB and HAWBs.
• For every shipment destined to the USA, the cargo description must be clear and detailed. General terms such as “GPS parts” are no longer acceptable. Instead, specific descriptions like “vehicle GPS antenna” or “navigation system circuit board” are mandatory. CBP sample descriptions: https://www.cbp.gov/trade/basic-import-export/e-commerce/examples-unacceptable-vs-acceptable-cargo-descriptions
• Consolidated shipments are also subject to these rules. While “Consolidated Cargo” may be used on the Master AWB, each HAWB must include a shipment-specific, clear, and detailed description. If each HAWB contains different products, each must be described separately and specifically.
• In accordance with USA Customs and Security regulations, ACAS messages must be transmitted to the relevant ACAS addresses within the pre-departure time window to allow for risk assessment. Authorities may request additional information or reject the shipment based on this assessment.
• If a shipment destined for the USA is classified as E-COMMERCE (i.e., the SCC code contains “COU” or “COX”), all parcel information under the relevant MAWB must be completely transmitted to ACAS by the shipper prior to flight departure. The following statement must also be included in the Handling Information section of the MAWB or anywhere in the transport documentation: “(Shipper Name) has transmitted HAWB ACAS Data directly to ACAS Unit and ACAS has received self-filing approval without any problems.” The shipper is responsible for consequences arising from failure to transmit or incomplete ACAS messages.
• CBP announcement: https://content.govdelivery.com/bulletins/gd/USDHSCBP-3fd118a?wgt_ref=USDHSCBP_WIDGET_2
• ACAS details: https://www.federalregister.gov/documents/2025/11/21/2025-20606/enhanced-air-cargo-advance-screening-acas
• Original ACAS Data Elements: Shipper name, Shipper address, Consignee name, Consignee address, Cargo Description, Total quantity based on the smallest external packing unit, Weight, Airway Bill.
• Enhanced Mandatory Data Elements (new): Consignee Email, Consignee Phone Number, Shipment Packing Location and/or Scheduled Shipment Pickup Location, Ship to Party, Verified Known Consignor (yes/no).
• Conditional Data Elements required if shipper is not a Verified Known Consignor (new): Shipper Email, Shipper Phone Number, Customer Account Shipping Frequency/Volume, Customer Account Billing Type, Customer Account Holder, Customer Account Name, Customer Account Issuer, Customer Account Number, Customer Account Establishment Date, Internet Protocol (IP) or MAC Address used during creation of Customer Account.
• Conditional Data Elements required under certain conditions: Shipping cost, IP or MAC address used to initiate the shipping transaction, Biographic Data, Uniform Resource Locator (URL) of the product.

CANADA (CA)

• Canadian addresses must start with a number and include Avenue, Street, Building, Apartment, along with state code and postal code.
• For every shipment destined to Canada, the cargo description must be clear and detailed. Since FHL messages allow up to 15 characters, HAWB/FHL goods descriptions should not exceed 15 characters and must comply with detailed/acceptable goods descriptions. Examples: https://www.cbsa-asfc.gc.ca/prog/aci-manif-ipec/commod-fret-eng.html
• For non-consolidation (non-consol) shipments to Canada, the shipper and consignee must not be Logistics, Agent, Forwarder, or Broker. The ultimate shipper and consignee must be specified (due to the embargo in Comis). If the consignee is an agent and the AWB copy states “CLSV exempt from ACI,” the shipment is exempt from the ultimate shipper-consignee embargo, but the type of shipment must still be declared appropriately.

EUROPE (EU)

• 6-digit HS Code is mandatory.
• An EORI Number (Economic Operator Registration and Identification Number) must be provided. This is mandatory for all ICS2 countries.
• For every shipment destined to Europe, the cargo description must be clear and detailed and provided based on the Acceptable-Unacceptable Goods Description list issued by the EU Customs Authority. Since FHL messages allow up to 15 characters, HAWB/FHL goods descriptions should not exceed 15 characters. Examples: https://taxation-customs.ec.europa.eu/system/files/2021-03/guidance_acceptable_goods_description_en.pdf

POLAND (PL)

• Shipments bound for Poland must include the consignee’s postal code in the format “11-000”.

BELARUS (BY)

• Goods descriptions must not include terms like Consol, Consolidation, or General Cargo.
• For all shipments from the USA to Belarus, the ECCN (Export Control Classification Number) or “No License Required” (NLR) must be indicated on the AWB.

RUSSIA (RU)

• Goods descriptions must not include terms like Consol, Consolidation, or General Cargo.
• For all shipments from the USA to Russia, the ECCN (Export Control Classification Number) or “No License Required” (NLR) must be indicated on the AWB.

SOUTH KOREA (KR)

• For every shipment destined to South Korea, the cargo description must be clear and detailed. Since FHL messages allow up to 15 characters, HAWB/FHL goods descriptions should not exceed 15 characters and must comply with detailed/acceptable goods descriptions. Examples: https://taxation-customs.ec.europa.eu/system/files/2021-03/guidance_acceptable_goods_description_en.pdf

BANGLADESH (BD)

• Shipments bound for Bangladesh must include a customs value declaration. This is mandatory for all shipments except for Diplomatic (DIP) and Humanitarian (HUM) shipments.
• Shipments bound for Bangladesh must include the BIN Number (Business Identification Number) of the HAWB consignee for consol shipments and the MAWB consignee for non-consol shipments. This 14-digit BIN Number must include a dash before the last 4 digits. The term “BIN” should not be added.
• If the consignee for a Bangladesh-bound shipment is a company with “BANK” in its name, Notify information for a secondary consignee must be provided, and both consignees must have a BIN Number.
• For personal effects and courier shipments destined for Bangladesh, CIN Number (Consignee Identification Number) is mandatory only for HAWB consignee and MAWB consignee of non-consolidated shipments.

UNITED ARAB EMIRATES (AE)

• Shipments to the UAE must include a 6-digit HS Code in both FWB/MAWB and FHL/HAWB.
• The UAE Goods Descriptions list should be used. Since FHL messages allow up to 15 characters, HAWB/FHL goods descriptions should not exceed 15 characters and must comply with acceptable goods descriptions. Examples: uae-unacceptable-acceptable-shipment-description-list
• For shipments destined to the UAE, shipper and consignee telephone numbers are required in MAWB/FWB and HAWB/FHL information.

IRAN (IR)

• For all shipments from the USA to Iran, the ECCN or “No License Required” (NLR) must be indicated on the AWB.
• Goods descriptions must not include terms like Consol, Consolidation, or General Cargo.
• HS Code must be indicated on the AWB and FWB.
• For all shipments to Iran, National ID, Legal Entity Code, or Foreigner’s ID Code must be indicated on the FWB/MAWB for shipper and consignee (10, 11, or 12 digits).
• For all shipments to Iran, Postal Code must be indicated on the FWB/MAWB for shipper and consignee. This code must be 10 digits for Iranian consignee. Iran postal code must be specified in the OCI line.

PAKISTAN (PK)

• If the consignee for a Pakistan-bound shipment is a company with “BANK” in its name, Notify information for a secondary consignee must be provided.

SAUDI ARABIA (SA)

• Shipments to Saudi Arabia must include the consignee’s phone number or email address in the FWB/MAWB.

SRI LANKA (LK)

• Notify information is required for certain types of consignees in shipments bound for Sri Lanka. For consol shipments, only the FWB/MAWB needs to include Notify information.
• If the shipment is air-to-air (AIR/AIR) or air-to-sea (AIR/SEA), this must be indicated in the Handling Information field.

CHINA (CN)

• All information on documents and messages must be the same.
• For shipments to China, shipper and consignee phone numbers are mandatory.
• For shipments destined to China, the shipment descriptions in FWB and FHL messages must be accurate and precise. Generic, vague, or code-only shipment descriptions will no longer be accepted.
• References: annex-16-for-the-example-negative-list
  china-general-administration-of-customs

ALGERIA (DZ)

• Shipments bound for Algeria must include a 6-digit HS Code in the FWB/MAWB.
• The FWB/MAWB and FHL/HAWB for shipments to Algeria must include the ICE/NIF Code (Fiscal Identification Number). All commercial and non-commercial consignees must have an ICE/NIF Code. If required, a 15-digit code must be provided; if the consignee is a legal entity or a government office, fifteen zeroes (000000000000000) may be used. ICE/NIF must not be added before the relevant code.
• MAWB/HAWB documents and FWB/FHL messages of shipments inbound to Algeria must not contain phrases such as CONSOL, CONSOLIDATION, CONSOLIDATED. If a shipment is consolidated, HAWB detailed goods descriptions must be written in the MAWB/FWB goods description detail.

MOROCCO (MA)

• Shipments bound for Morocco must include a 6-digit HS Code in both FWB/MAWB and FHL/HAWB.
• The FWB/MAWB and FHL/HAWB must also include an ICE Code (Fiscal Identification Number). If required, a 15-digit code must be provided; if the consignee is a legal entity or government office, fifteen zeroes (000000000000000) may be used. ICE must not be added before the relevant code.

EGYPT (EG)

• According to the latest notification by Egyptian Customs Administration, as of January 01, 2026, the following information must be sent in FWB and FHL messages for all shipments arriving in Egypt (excluding human remains, smuggled monuments returned to Egypt, postal shipments).
• Direct Shipments: FWB (Direct AWB) = ACID + Consignor Code.
• Consolidated Shipments: FWB (Master AWB) = Egyptian Freight Forwarder Tax ID (no ACID required); FHL (House AWB) = ACID + Consignor Code.
• ACID = unique 19-digit number issued by Egypt’s ACI system.
• Egyptian Freight Forwarder code (for consolidated shipments) = 9-digit number issued by the Egyptian Tax Authority.
• Consignor code = VAT or Registration number issued by the appropriate authority in the exporter’s home country.
• OCI line fields: IMP = OCI/EG/IMP/M/19 digits (ACID#); CNE = OCI/EG/CNE/T/Enterprise Code #; SHP = OCI/XX/SHP/T/Enterprise Code # (XX = ISO code of the country where the Enterprise code was issued).

KENYA (KE)

• For consol shipments bound for Kenya, a PIN Number (Kenya Revenue Authority Personal Identification Number) must be included in the FWB/MAWB. This number is 11 characters long and must start and end with a letter.

ARGENTINA (AR)

• Shipments bound for Argentina must include the CUIT Number (Tax Identification Number) of the consignee. CUIT information must be 15 digits including the phrase “CUIT”; hyphens, spaces, etc. must not be used (Example: “CUIT12345678910”).
• Shipments bound for Argentina must include a 6-digit HS Code.

BRAZIL (BR)

• Shipments bound for Brazil must include a CNPJ No (Tax Identification Number) of the consignee. CNPJ information must include the phrase “CNPJ”; dashes, spaces, etc. must not be used (Example: “CNPJ0000000000000”).

CAMEROUN (CM)

• Shipments bound for Cameroun must include HS Code. HS Code character limit is from 6 to 11. “98010000200” can be used for DIP shipments and “98010000300” for HUM.

ALL STATIONS

• As a general rule of customs authorities, the description of a shipment should not be “Spare Parts” or “General Cargo.” Clearer and more descriptive terms must be used.

Yes, we can deliver your shipment if you photocopy your ID card, front and back, and write, "Mr. Xxxxxxxxx is authorized to receive my xx pc xx kg cargo, number 235 XXXX XXXX awb, from station XXX." Then, sign the authorization document and send it to us.

PLACI refers to a specific type of partial ENS filing, which is the mandatory minimum dataset (‘7+1’) to be filed as soon as possible prior to loading of the goods onto the aircraft in a third country. It is limited to air traffic only and covers all goods (i.e. general cargo, express consignments and postal consignments).

Click for Global Cargo Sales Agents and Appointed Cargo Sales Agents of Turkish Cargo.

AOG shipments are assigned the “AOG” status in the system as soon as the reservation is created and are automatically matched with the TK Urgent service. These shipments receive priority capacity, and operational updates are shared with the customer instantly. The entire process is monitored 24/7 by the TK Aero Team.

Cool Dolly service is available at Turkish Cargo’s Istanbul HUB and is provided exclusively under the TK Pharma Extra product. Therefore, selecting TK Pharma Extra during booking is required.
For shipments to or from stations not listed among the “TK Pharma High Quality Stations,” please contact the sales team to request availability. If available at the requested date and time, the service may be provided for an additional fee.

• MSDS documents must be prepared and issued within the last three years.
• Section 14 of the MSDS must include information regarding IATA transportation.

MSDS documents that do not meet these criteria are not accepted during the transport process.

Recommended in all cases.

For electronic products transported under the TK Vulnerable service, climate-controlled packaging or temperature-controlled containers may be required, depending on the nature of the goods.

• There is no fixed standard for coffin size or weight.
• The coffin must be strong enough to support the weight of the remains and prevent damage during transport.
• Remains must be packaged to prevent odor and leakage and placed inside a sturdy wooden or metal coffin.
• The coffin must be fully closed and the contents must not be visible.
• For domestic transfers within Türkiye, the coffin must be made of leak-proof wood, securely sealed, and free from cracks or damage.
• Cremated remains must be transported in a wooden box or crate with impact-resistant packaging inside a special sealed container.
• For remains of individuals who died from infectious diseases, the coffin must include an inner lead-sealed or fluid-tight container made of non-permeable material and be completely sealed.

For detailed information, please visit our Funeral page.

Packaging standards for perishable cargo are based on the requirements outlined in IATA PCR Chapter 8 – Packing.
Detailed information can be found on IATA - Perishable Cargo Regulations.

For seafood and Freshwater products, the requirements specified under IATA PCR Chapter 8 – Packing, section 8.3.6 Seafood and FRESHwater Products apply.
Detailed information can be found on IATA - Perishable Cargo Regulations.

Delivery times may vary depending on the origin and destination of the shipment. For domestic shipments, same-day delivery options are available. For international shipments, delivery is generally targeted within 1–3 business days. For exact delivery times, please confirm details during the reservation process. You can also pair your shipment with TK Premium or TK Urgent options to benefit from priority handling, shorter delivery times, and additional advantages.

Yes, we can deliver your shipment if you photocopy your ID card, front and back, and write, "Mr. Xxxxxxxxx is authorized to receive my xx pc xx kg cargo, number 235 XXXX XXXX awb, from station XXX." Then, sign the authorization document and send it to us.

The Import Control system (ICS), a pre-arrival security programme established by the EU in 2011, is being gradually replaced with a new customs pre-arrival security and safety programme called Import Control System 2 (ICS2). This new system will allow for the implementation of the new Union Customs Code (UCC) processes and procedures relating to the entry or transit of goods to/through the EU including Switzerland, Norway and Northern Ireland.

The pre-booking form is used exclusively for the preliminary assessment of aircraft engine shipments. Through the form—accessible on TKGO and our website—customers can provide details such as engine type, dimensions, routing, and special requirements. The TK Aero Team then evaluates this information and provides the appropriate positioning plan and price offer.

For remains arriving from low public health risk countries with natural causes of death, delivery is made after AWB verification and issuance of a Funeral Delivery Form. For other countries, original documents must be submitted to the General Directorate of Health for Borders and Coasts of Türkiye.
For detailed information, please visit our Funeral page.

You need to deliver your consignments in packaging of appropriate quality and size for the content of the consignment.

TK Auto can work with all speed and priority-based services, including TK Smart, TK Premium, and TK Urgent.

To dispatch cargo from Turkey to abroad, you should contact an IATA (International Air Transport Association) member cargo agent operating in Turkey so that procedures such as customs clearance, airway bill issuance, pricing, and packaging can be handled on your behalf.

To dispatch cargo from abroad to Turkey, you should apply to our sales office in the respective country.

Yes, we can deliver your shipment if you photocopy your ID card, front and back, and write, "Mr. Xxxxxxxxx is authorized to receive my xx pc xx kg cargo, number 235 XXXX XXXX awb, from station XXX." Then, sign the authorization document and send it to us.

• The claim petition, drawn up and signed and stamped by the company/person which/who is the consignee/consignor as recorded on the airway bill; or by the company/person authorized by such company/person (the inconvenience, the reason for the claim, and the amount claimed must be clearly stated) Click here to download the application form.
• Master Air Waybill
• House Air Waybill (if available)
• Report for the inconvenience
• Photograph showing the damage
• Expert/Survey report (proving that the product is unusable)
• Document of destruction (if destroyed)
• Repair invoice (if repaired)
• Related invoice if there are extra charges (dry cleaning, paint, etc. depending on the content)
• Related invoice if there is salvage (scrap) value
• Invoice for repacking (if the inner/original package is damaged)
• Commercial invoice (except for personal belongings exempt from customs duty)
• Packing list (if available)
• Certificate of incumbency/authorization (if the claim is submitted by a 3rd party/company)
• Certificate of subrogation (if the claim is submitted by an insurance company)

NOTE: The authorized person or company may submit a pre-claim as of the time the inconvenience occurs.

No. TK Pharma Extra is available only between “TK Pharma High Quality Stations.” For other routes, shipments can be handled under the TK Pharma Standard product.

Recommended in all cases.

Lithium batteries shipped on their own (UN 3480 and UN 3090) cannot be transported on Turkish Airlines flights. However, shipments classified under UN 3481 and UN 3091, where lithium batteries are contained in or packed with equipment, are eligible for carriage on Turkish Airlines flights.

In case of emergencies, the “Handling Information” section on the Air Waybill (AWB) and the animal crate is checked. If a special instruction or note is indicated, the persons or institutions listed in the instructions are contacted and informed as soon as possible.

FWB and FHL messages should be sent to our system before submission of the documents with the latest information after the warehouse receipt is obtained.

Note: The warehouse receipt can be printed out on the portal.

If special handling is required, the shipper must indicate this information in the “Handling Information” field of the Air Waybill (AWB), and the shipment should be accepted accordingly.

If special handling instructions are not specified during the reservation process but cargo acceptance staff identify such needs based on the labels on the package, the shipper is informed that the reservation must be updated.

If the reservation is not updated, the shipment will not be processed as special cargo, and the carrier will notify the shipper that the existing handling labels must be removed.

Yes, we can deliver your shipment if you photocopy your ID card, front and back, and write, "Mr. Xxxxxxxxx is authorized to receive my xx pc xx kg cargo, number 235 XXXX XXXX awb, from station XXX." Then, sign the authorization document and send it to us.

You can perform the payment for the costs arising from your cargo either in cash or by remittance at the station where you will receive your cargo, or by transferring the relevant amount to one of the accounts listed below.

• Izmir Cargo
  Finansbank / Main Branch / TRY
  IBAN: TR74 0011 1000 0000 0039 7069 99
• Istanbul Cargo
  Finansbank / Main Branch / TRY
  IBAN: TR93 0011 1000 0000 0039 6963 75
• Ankara Cargo
  Finansbank / Main Branch / TRY
  IBAN: TR13 0011 1000 0000 0039 7070 30
• Adana Cargo
  Finansbank / Main Branch / TRY
  IBAN: TR22 0011 1000 0000 0039 7070 62
• Antalya Cargo
  Finansbank / Main Branch / TRY
  IBAN: TR74 0011 1000 0000 0039 7070 96

In respect of cargo arriving in Turkey, you should contact our contracted General Sales Agents (GSAs) located abroad.

If you experience any special circumstances or issues during delivery, you may contact our 24/7 customer support team at +90 850 333 0 777 or fill out the form on our Write Us page. Our teams will provide the necessary assistance as quickly as possible.

As an IATA CEIV Pharma–certified and GDP-compliant carrier, Turkish Cargo evaluates all its stations based on quality and risk criteria.
Stations are classified as “TK Pharma Stations” and “TK Pharma High Quality Stations.”
TK Pharma Standard is available across both categories, while the “High Quality” stations offer enhanced service levels beyond industry requirements.
You can access the full list via the relevant link on our website.

Data logger devices record parameters such as temperature, humidity, and location without transmitting real-time data, and therefore can be used without prior approval. Real-time tracking devices, on the other hand, transmit data instantly and require prior authorization.

The use of non-approved devices is not permitted on Turkish Airlines flights. You can access the current list of Turkish Cargo-approved tracking devices on our Approved Tracking Devices page. If the device you intend to use is not listed, please contact the respective station representatives.

To make sure that your FWB and FHL messages have been sent to our system, an “FMA” message is sent automatically to each of your messages as a response. In case of any inaccurate message received by our system, an “FNA” message is sent automatically to the shipper.

Note: The FMA message is sent only to confirm that the message has been sent to the airline. It does not indicate whether the message is accurate, inaccurate, or incomplete.

For domestic shipments between Türkiye airports, delivery procedures must be completed at least two hours before flight departure. This period may be reduced under exceptional operational conditions.
For detailed information, please visit our Funeral page.

On https://parola.thy.com , you can use the following options:

• "Forgot my password"
• "Change my password"
• "Unlock my account".

Shipments can be tracked on the TKGO platform using the reference number generated during the pre-booking stage. All aircraft engine shipments are monitored 24/7 by the TK Aero Team, and status updates are shared with the customer in real time.

Yes, HS code will be mandatory for AWB to/via EU destinations. FWB/FHL messages are mandatory to send to TK before acceptance of the shipments in the origin station. Therefore, both FWB/FHL messages must include the only 6-digit Harmonisation Commodity Codes (HS codes) at both the MAWB and HAWB level

In addition to its freighters, Turkish Airlines carries cargo on board passenger flights to all scheduled domestic and international destinations.

Data loggers record shipment data without real-time transmission and can be used freely. Real-time tracking devices transmit live data and must be approved before use.

You can view the full list of Approved Devices. If your device is not on the list, please contact the relevant station representatives.

For gasoline-powered cars, the fuel tank should be no more than 1/4 full; for electric vehicles, the battery should be no more than 30% charged.

For charge and invoice objection requests, you must apply via our website.

Registered customers can submit their requests by logging in to TK GO with their username and password.

Non-registered customers may visit www.turkishcargo.com.en , scroll down the page, and click on the “WRITE TO US” button.

No booking is made for domestic cargo.

For electronic products transported under the TK Vulnerable service, climate-controlled packaging or temperature-controlled containers may be required, depending on the nature of the goods.

To submit a charge and invoice objection request, the following documents are required:

1. Master Airway Bill
2. Invoice or a screenshot of the period for which the charge and invoice objection will be made

A Purge Letter is an official document commonly required for engine shipments. It certifies that all fuel, oil, and other fluid residues have been completely removed from the equipment. Without this document, the shipment may be classified as Dangerous Goods (DGR) and handled under DGR procedures. Purge Letter requirements can be accessed via the provided link.

Bookings made with TK Premium or TK Urgent include garage storage and photography services at no extra charge. This service is only applicable to car deliveries.

Address details should be indicated clearly.

Example for inaccurate message

SHP
/ABC TASIMACILIK
/AAA SOK NO 20
/ISTANBUL
/TR/34000

CNE
/ABC LLC
/BBB TOWN
/XYZ CITY/NY
/US/12345

Example for accurate message

SHP
/ABC TASIMACILIK
/AAA SOK NO 20
/ISTANBUL
/TR/34000

CNE
/ABC LLC
/11 AAA AVENUE BBB TOWN STE 201
/XYZ CITY/NY
/US/12345

The FWB/16 version has a character limitation in fields such as address and company name, and information is transmitted to the airline system only within this limit. Therefore, it is crucial to ensure that essential details are correctly included within the restricted character space in the address and company name fields.

As an alternative, in order to avoid any issues related to information transmission under FWB/16, the use of the FWB/17 version—which allows a higher number of characters—is recommended.

Yes. You can match your TK Courier shipments with our speed-priority services, TK Premium or TK Urgent, to ensure faster delivery.

Only fields marked with an asterisk (*) are required.

For perishable pharmaceutical and healthcare shipments, the packaging standards defined in IATA TCR Chapter 5 are applied.
For details, please refer to the official IATA TCR documentation.

• The coffin is severely damaged or poses a leakage risk
• Illegal substances are detected inside the coffin
• The remains pose a contagious disease risk
• Required health documentation is missing

For detailed information, please visit our Funeral page.

Yes. All radioactive shipments transiting through Türkiye must be approved by the Nuclear Regulatory Authority (NDK).

ICS 2 uses the TARIC for determining whether a HS-code is acceptable (Code List 706).

TARIC can be accessed/consulted via

https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en

No. A valid veterinary health certificate is mandatory for all live animal shipments. Transportation cannot be performed without this document.

Turkish Airlines can carry your cargo to the requested destination via road or air connections through destinations where it operates direct flights.

The cargo should be delivered 2 hours prior to the scheduled flight time.

Note: With operational approval, for domestic TK Premium shipments this period may be reduced to up to 90 minutes before the flight.

You can track whether your cargo has arrived via the Internet using the airway bill (AWB) number or the date and flight number of the relevant flight.

If your cargo has arrived, you should apply to the relevant delivery order service at the destination together with your authorization documents (power of attorney, a written document issued by your company, identity details, etc.).

Yes. Such shipments require transit approval from the Turkish authorities. The requirements may vary depending on the nature, purpose, and destination of the shipment. For detailed guidance, please contact the origin station.

Shipper's and consignee's postal codes are required to be indicated in all shipments.

Example for inaccurate message

SHP
/ABC TASIMACILIK
/AAA SOK NO 20
/ISTANBUL
/TR

CNE
/ABC LLC
/11 AAA AVENUE
/XYZ CITY
/DE/1

Example for accurate message

SHP
/ABC TASIMACILIK
/AAA SOK NO 20
/ISTANBUL
/TR/34000

CNE
/ABC LLC
/11 AAA AVENUE
/XYZ CITY
/DE/12345

No. An escort is not required for the transportation of human remains.
For detailed information, please visit our Funeral page.

Yes. When appropriate packaging requirements are met and upon request, the temperature-controlled units within our inventory can be used for the transport of antiques and artworks.

AOG shipments receive the highest priority by being matched with the TK Urgent service. They benefit from connection times starting from 2 hours at the Istanbul Hub, and capacity is guaranteed. The process is monitored 24/7 by the TK Aero Team.

FWB/16

235-12345678ISTLUX/T1K602

…

/NG/REFERENCE STANDARDS

/2/NG/BRAKE ASSY

/3/NH/851712

/4/NH/841000

/5/NH/392690

/6/NH/420292

…

FHL/4

MBI/235-12345678ISTLUX/T1K602

HBS/111111/ISTLUX/1/K602/1/XXX PARTS

…

HTS/851712

…

FHL/4

MBI/235-12345678ISTLUX/T1K602

HBS/111111/ISTLUX/1/K602/1/XXX PARTS

/SPX/EAP

TXT/XXX PARTS NOT RESTRICTED

HTS/840999

/841000

/392690

/420292

…

Yes. You can view all available flights in the “Booking RM” module located in the left-hand menu on the homepage.

The standards of the cages used by Turkish Airlines for live animal transportation must comply with the criteria defined under IATA LAR Chapter 8 – Container Requirements. Accordingly, cage specifications are determined separately for each type of live animal shipment. Cage dimensions vary depending on the animal’s size and weight, and they must ensure a safe, comfortable, and healthy journey throughout the entire transportation process.

Yes. Sorter service is available for TK Courier shipments arriving in Istanbul.

Click here for domestic cargo pricing.
Please contact our call center +90 850 333 0 777 for further information.

Yes. For aircraft engine shipments, photo requests can be submitted through the pre-booking form. This service is available at the departure station, Istanbul Hub, and the arrival station. A service fee of 15 USD applies per station.

Cargo is shipped in the compartment where passengers’ baggage is loaded on board the aircraft.

For TK Courier Express and TK Courier Flex shipments, the maximum weight per piece is 32 kg. The maximum volume may vary depending on the aircraft type operating on the route.

Indication of address details in the company’s trade name field is common in many messages and may cause problems at the point of arrival.

Example for inaccurate message

SHP
/ABC TASIMACILIK
/AAA SOK NO 20
/ISTANBUL
/TR/34000

CNE
/ABC LLC AAA AVENUE STE 201
/11 AAA AVENUE
/XYZ CITY/NY
/US/12345

Example for accurate message

SHP
/ABC TASIMACILIK
/AAA SOK NO 20
/ISTANBUL
/TR/34000

CNE
/ABC LLC
/11 AAA AVENUE
/XYZ CITY/NY
/US/12345

Burial permits must be obtained from the General Directorate of Health for Borders and Coasts of Türkiye, provincial public health directorates, or community health centers.
For detailed information, please visit our Funeral page.

Yes. Contact details of a consignee, shipper, or agent representative who can be reached 24/7 in case of emergencies must be provided for each live animal shipment.

Concerning consolidations, at least one HS code at Master Level is required, In the goods description of the ICS2 message, instead of indicating “consolidation” (which is considered now in EU as an unacceptable goods description) the text could have the following indication: “detailed goods description as provided from the house level”, provided that the detailed information is filed on the House Level. For the HS code at Master level, the advice is to provide at Master level “the HS code that allows to best identify goods transported”.

You can create a booking from the "Booking RM" module in the left-hand menu on the homepage.

No. Our cargo is shipped only on a prepaid basis (cash payment or payment by credit card).

At Istanbul and Sabiha Gökçen airports, payment is accepted by credit card only; at our other stations, payment can be made by cash or credit card.

You can inquire about the current status of your cargo 24/7 quickly and reliably via the Turkish Cargo call center by dialing 0850 333 0 777, and obtain information about the cargo you have dispatched or will receive.

You can also track the current status of your consignment by entering your AWB number in the relevant field under the “Cargo Tracking” section on our website.

The aim is to send data as early as possible, therefore once the full shipment information which has been required by the authorities are completed, it has to be sent to Turkish Cargo TMS System.

Remains are transported using enclosed vehicles, ambulances, or hearses. If transported with other cargo in the same ULD, a tractor or towing vehicle is used.
For detailed information, please visit our Funeral page.

Live animal transportation is available at all domestic stations. Advance booking is not required for animals shipped in the cargo compartment independently of passengers. However, prior to arrival at the airport, suitability and aircraft type confirmation must be obtained from our operations team. For animals traveling with passengers, please contact our call center at 444 08 09.
Your pet must be delivered to our domestic cargo unit at least 120 minutes prior to departure in a solid plastic container that allows the animal to move comfortably. For details about species acceptance and cage requirements, please visit our TK LIVE page. The animal must be at least 10 weeks old and accompanied by a veterinary-approved health certificate confirming its fitness to fly.

To achieve shorter connection times, we recommend matching your shipments with TK Premium or TK Urgent services. Additionally, using THRU pallets can help enable faster transfers.

Yes. You can create customized flight combinations using the “I Know My Flights” option.

HAWB numbers should be identical with the ones indicated on the documents.

Example for inaccurate message

FHL/4
MBI/235-1234568ISTFRA/T1K135
HBS/5441101/ISTFRA/1/PLAZMA POWDER

Example for accurate message

FHL/4
MBI/235-1234568ISTFRA/T1K135
HBS/ABC5441101/ISTFRA/1/K135

We do not transport any instruments declaring value (cheques, notes, bonds, etc.) or any valuable articles and items made thereof. However, notarized documents, tender documents, and valuable cargo for which no value is declared can be sent.

Cargo IMP is currently accepted for messaging transmission.

Yes. You can create bookings for all types of special cargo in TKGO.

From Türkiye to International Destinations:
If you wish to travel with your pet on the same flight, please contact our passenger reservations department.
If you wish to send your pet as cargo, you must work with an IATA-accredited cargo agent to handle customs procedures, Air Waybill issuance, pricing, and packaging, as the shipment is subject to customs clearance.From International Destinations to Türkiye:
If you wish to travel with your pet on the same flight, please contact our passenger reservations department.
If you wish to send your pet as cargo, you must coordinate with an IATA-accredited cargo agent to manage customs clearance, Air Waybill issuance, pricing, and packaging, as the shipment is subject to customs procedures.Transportation within Türkiye:
For pets traveling within Turkey, please contact our reservations unit. Domestic shipments are carried on the first available flight through our domestic cargo service. Further details can be obtained from the local domestic station.
Connecting flight / Transit flight*:
If traveling with your pet on the same flight, contact our passenger reservations department.For cargo shipments, coordination with an IATA-accredited agent is required for customs clearance, Air Waybill issuance, and related processes.
*A connecting flight or transit flight is to reach the final destination through two or more flights, namely, traveling without any direct flights.

On the “Write to Us” section of our website, you can submit requests that are not related to a specific consignment under “General Request”, and share suggestions to improve our service quality under “Proposals”.

Dedicated flights are not arranged. However, remains receive priority handling and are transported on the first available flight.
For detailed information, please visit our Funeral page.

For courier shipments, the authorized agent must apply to the Document Acceptance Unit with the “Warehouse and Scale Entry Form.”

For cargo sent in the name of a person, the Republic of Turkey ID card (or driver’s license/passport containing the ID details) must be presented at delivery.

For cargo sent in the name of a company, delivery may be accepted by presenting a letter on company letterhead stating that the person is authorized by the company.

If illegal or prohibited items are detected inside the coffin, the matter is immediately reported to customs and law enforcement authorities.
For detailed information, please visit our Funeral page.

An EORI number, or Economic Operators' Registration and Identification number, is a unique identifier assigned to businesses and individuals involved in importing, exporting, or moving goods within the European Union. It is used for customs and VAT purposes.

Yes. You can track all your shipments 24/7 via Cargy. You may also contact Cargy through WhatsApp using our Turkish Cargo customer line (+90 850 333 0 777).

Cargo subject to customs can be received by the consignee or by an agent holding a customs clearance certificate appointed by you, after completing the required customs and delivery order procedures.

You can receive your cargo within 1 hour following the arrival time of the scheduled flight.

Due to handling risks in emergencies, the transportation of the following breeds and their mixed derivatives is strictly prohibited:
American Staffordshire Terrier, American Pit Bull Terrier, Dogo Argentino, Fila Brasileiro, Japanese Tosa, Pit Bull Terrier, and American Bully.
Species native to Türkiye and under full protection (e.g., Angora Cat, Van Cat, Angora Goat, Sivas Kangal Dog) may only be transported with prior permission from the Ministry of Agriculture and Forestry.

Yes. You can create a booking using station-and agency-based allotments. For a reservation, the station or agent allotment ID for the relevant flight must be registered in the system. If available, it can be selected from the Allotment ID field after choosing the flight in the IKMF section, allowing pricing and reservation creation. Alternatively, the same process can be carried out via the matrix section by selecting the relevant flights.

The Cargo Customs Directorate at Istanbul Airport operates between 08:00 and 17:00 on weekdays. Therefore, you can receive your cargo only during weekday office hours.

Yes. You can view and update your bookings by entering your AWB number in the “Booking RM” screen.

Not mandatory for ICS2 as such, BUT GHAs make it mandatory so they comply with the new UCC requirements which are introduced in each member state (some sooner, some later)

The following breeds and their mixed derivatives may be accepted for transportation:
Alano Español, Alapaha Blue Blood Bulldog, American Bulldog, Anatolian Shepherd, Assyrian Shepherd, Boxer, Broholmer, Bullmastiff, Bully Kutta, Campeiro Bulldog, Cane Corso, Cão Fila de São Miguel, Caucasian Ovcharka, Chongqing Dog, Chihuahua, Cimarrón Uruguayo, Continental Bulldog, Doberman, Dogo Guatemalteco, Dogue Brasileiro, Dogue de Bordeaux, Mastiff (all breeds), Great Dane, Neapolitan Mastiff, Olde English Bulldogge, Perro de Presa Canario, Perro de Presa Mallorquin, Rottweiler, Serrano Bulldog, Tosa, Wolf-Dog Hybrids.
Puppies between 2.5 and 6 months old may be accepted under the CR1 container requirements.
Sedated or tranquilized cats and dogs are not accepted for carriage. However, in cases involving wild or exotic animals where sedation is necessary for safety and welfare, it may be administered under veterinary supervision, provided that the active substance, dosage, and duration are communicated to Turkish Cargo in advance.

Our domestic cargo shipments are transported by means of scheduled passenger flights.
You can visit www.turkishairlines.com for the passenger flight schedule.

For such consignments, you should call our call center and obtain information about the prices. The prices available online are valid for regular domestic consignments.

If the consignee does not have an EORI number (e.g. private person or small entity), the EORI number is not required. If consignee is in a Non-Eu country, then third country unique trader identification number to be provided, if assigned. If there is no such foreign trader identification number, the field may be blank.

For cargo arriving in Turkey, the following fees are charged starting from the time the cargo enters the warehouse.

In addition to the total cost, a service fee of 0.015 USD per kilogram of cargo is charged.

General Cargo

• Cargo Withdrawn within the First Day (up to 24 hours) – Fixed Fee: 70.00 USD | Kg*Daily Fee: 0.070 USD
• Cargo Withdrawn within the 2nd - 3rd Day (24-72 hours) – Fixed Fee: 70.00 USD | Kg*Daily Fee: 0.075 USD
• Cargo Withdrawn within the 4th - 14th Day – Fixed Fee: 70.00 USD | Kg*Daily Fee: 0.140 USD
• Cargo Withdrawn After the 15th Day – Fixed Fee: 70.00 USD | Kg*Daily Fee: 0.166 USD

Special Cargo

• Cargo Withdrawn within the First Day (up to 24 hours) – Fixed Fee: 135.00 USD | Kg*Daily Fee: 0.10 USD
• Cargo Withdrawn within the 2nd - 3rd Day (24-72 hours) – Fixed Fee: 135.00 USD | Kg*Daily Fee: 0.174 USD
• Cargo Withdrawn within the 4th - 14th Day – Fixed Fee: 135.00 USD | Kg*Daily Fee: 0.220 USD
• Cargo Withdrawn After the 15th Day – Fixed Fee: 135.00 USD | Kg*Daily Fee: 0.294 USD

Hairless cat breeds (Sphynx) are not accepted for carriage.
Species native to Türkiye and under protection may only be transported with prior approval from the Republic of Türkiye Ministry of Agriculture and Forestry.
Sedated cats and dogs are not accepted unless veterinary sedation is medically required for wild/exotic animals and reported in advance.

Yes. You can list and cancel your bookings using your AWB number in the “Booking RM” screen.

Snub-nosed breeds are accepted under the following conditions:

• A container one size larger than the standard must be used.
• Ventilation must be provided on all four sides.
• An “Indemnity Letter” must be provided by the shipper.
• Both origin and destination temperatures must be below 27 °C.

No. However, you can record these details in the “MAWB Entry” and “HAWB Entry” modules under “AWB Operations” in the main menu.

Related field may be left blank in such cases.

SDR (Special Drawing Rights) is applied according to the Warsaw Convention for domestic shipments and the Montreal Convention for transit/continuation cargo.

It is not mandatory to have insurance effected for domestic or international cargo consignments shipped by Turkish Cargo.

Turkish Cargo does not offer insurance services within its own organization. Customers who wish to insure their cargo may procure this service from private insurance companies.

In this case, the information of shipment cannot be delivered to EU Customs which will result in not being able to get an MRN Number that means shipments cannot be cleared in Customs side, therefore this kind of shipments will not be loaded in aircraft.

Yes. You can convert your AWBs to e-AWBs via the “MAWB Entry” and “HAWB Entry” modules.

Snub-Nosed Dog Breeds

• Affenpinscher
• Boxer
• Boston Terrier
• Brussels Griffon
• Bulldog (All breeds)
• Bullmastiff
• Cane Corso
• Cavalier King Charles Spaniel
• Chiihuahua
• Chongqing Dog
• Chow Chow
• Dogue de Bordeaux
• English Toy Spaniel
• Japanese Chin
• Lhasa Apso
• Naepolitan Mastiff
• Pekingese
• Perro de Presa Mallorquin
• Pug (all breeds)
• Shih Tzu
• Shar Pei
• Tibetan Spaniel

Snub-Nosed Cat Breeds

• Birman
• Bombay
• Britsh Longhair
• British Shorthair
• Burmese
• Burmilla
• Chinchilla
• Exotic
• Exotic Longhair
• Foldex
• Himalayan
• Munchkin
• Persian
• Scottish Fold
• Selkirk Rex
• Small Brabant

Hybrid breeds derived from the above species are also included.

You can add this information in the “MAWB Entry” and “HAWB Entry” modules. It can also be entered during booking creation or update stages.

Besides the prohibited cat and dog breeds, the following animals are not accepted:

• Laboratory or experimental animals
• Dead animals
• Animals carrying infectious diseases
• Pregnant animals(can only be accepted for transport under specific conditions)
• Kittens and puppies under 10 weeks old
• Unweaned or nursing animals
• All venomous species (e.g., snakes, scorpions, certain frogs, spiders)
• Shark fins
• Any raw or processed parts, trophies, or remains of CITES Appendix I species

IATA rules apply to procedures, documentation, packaging, and labeling. These must be reviewed before shipment.
Turkish Cargo ensures safe and comfortable transport under optimal conditions with trained and qualified personnel.
Species under full protection in Türkiye (e.g., Angora Cat, Van Cat, Angora Goat, Sivas Kangal Dog) require prior authorization from the Ministry of Agriculture and Forestry.

In case the PLACI data is not transmitted on time, the shipment cannot be loaded into the aircraft. The accuracy of the information in data is also important, otherwise, EU Customs would response as Request for Information, Do Not Load, etc. Therefore, the customer will be responsible for the accuracy of the information.

All mammals declared to be pregnant shall only be accepted for carriage when accompanied by a veterinary health certificate issued by a recognized veterinary clinic, confirming that the animal is fit to travel, is less than one-third into the gestation period, clearly stating the duration and stage of pregnancy (in days, weeks, or months, including the applicable fraction of gestation), and confirming that there is no risk of birth occurring during the journey.

Yes. You can review restrictions in the “Embargo List” module under the “Booking” section.

For the mail shipments sent to the ICS2 zone, the requirements must be met.,

If the destination is out of the ICS2 zone, but any point within the consignment is in the ICS2 zone, these shipments also need to meet the ICS2 requirements.

Yes. You can request stock from the “AWB Stock Request” module under the “Stock” section in the main menu.

No. Cats and dogs under 10 weeks old are not accepted for transportation.

Animals are provided with sufficient food and water according to feeding instructions, considering the total transit time to the destination.

Yes. You can view your AWB stock information under the “AWB Stock Request” module.

Since Istanbul is the HUB for postal shipments and is not located in the ICS2 zone, it will be within the scope of ICS2 regardless of where the mail arrives from.

Live animal carriage depends on aircraft technical specifications, baggage/cargo load factors, and destination restrictions. Turkish Airlines plans each live animal shipment in accordance with these operational variables.

You can share your feedback via the “Customer Services” menu or by using the “Customer Services” shortcut on the homepage.

For postal shipments which destination or transfer point is the ICS2 region, the CARDIT message shall be sent via the EDI system and the ar-flag that confirms the appropriateness of shipping the mail bags to the relevant region must be included in this message. Mail bags without CARDIT message or non-ar-flag will be stopped at the first point detected.

Primates (such as monkeys, gorillas, chimpanzees, etc.) can only be transported if the shipper or agent provides a written statement on official letterhead confirming that:

• The animals were born and bred in captivity.
• The transport is for conservation or breeding purposes between qualified zoos, institutions, or recognized rehabilitation centers.

Yes. You can verify it through the “Loadability” module under the “Services” section in the main menu.

The postal operators that completes preparing of the mailbag, can deliver the messages to the THY11 EDI Mailbox . Thus, the postal agents will not need to take any other action.

Based on the CARDIT message from the Post Office, our IT systems will automatically create PAWB and this information will be reported to the Post Office within RESDITs. No PAWB stock is going to be shared to the Postal authorities.

Yes. You can request them using the "Active Container Request Form" module under the "Booking" heading in the main page's left menu.

Rodents (squirrels, rabbits, beavers, rats, mice, hamsters, chinchillas, etc.) may be accepted provided that containers are solid and resistant to gnawing.

Wild and/or endangered species may be accepted if the shipper or agent provides a written statement on official letterhead confirming that:

• The animals were born and bred in captivity.
• The transport is for conservation or breeding purposes between qualified zoos, institutions, or recognized rehabilitation centers.

Yes. You can handle payment and declaration transactions under the “Customs” section in the main menu.

Where it is determined that the mailbag does not meet the ICS2 requirements, the mailbag will be stopped and no forward shipping will be provided. CARDIT containing ar-flag will be requested from the postal administration for the relevant shipments and then the mail shipment will be carried out.

In cases where the postal administration does not transmit this information, the mail bag will be returned to the first point and invoiced from the UPU charges, considering the distance of the mail bag has carried invoicing will be made to the Postal authority or postal agent that handover the mail bag to Turkish Cargo.

Penalties to be incurred by Turkish Airlines due to incorrect or incomplete information will be recourse to the postal administration/agency that handovered the mail bag to us. It will not be taken into account by whom the incorrect information caused the penalty. Responsibility will be with the organization that handovered the mail bag to the airline.

You can access all user guides from the “User Guide” tab in the left-hand menu. If you notice any missing or outdated guides, please contact TKGOSUPPORT@THY.COM

Animals with strong odors (e.g., sheep, goats, bulls, musk oxen, martens, ferrets, weasels, minks, skunks) are transported only on cargo aircraft.

Except for containers prepared in compliance with CR51–CR52, CR56–CR59, and CR62–CR66 container requirements, live animals must not be transported inside closed ULDs.

You can track your shipment by entering your AWB number in the “Shipment Tracking” module under “Services”.

You can view flight combinations and rate details in the “Booking RM” module.

According to CDC (Centers for Disease Control and Prevention) regulations, countries of origin are classified as “high-risk” or “low-risk.” Documentation and condition requirements vary accordingly.
Dogs from High-Risk Countries must:

• Be at least 6 months old
• Appear healthy
• Be microchipped (number must appear on all documents)
• Have a CDC Dog Import Form attached to the AWB
• Have a rabies vaccination certificate or a valid export health certificate
• Have a confirmed booking at a CDC-registered Animal Care Facility, with the confirmation attached to the AWB

Note: Dogs vaccinated outside the U.S. and arriving from high-risk countries may only enter through JFK, MIA, IAD, LAX, and ATL.
Dogs vaccinated in the U.S. but present in high-risk countries within 6 months prior to entry must provide:

• CDC Dog Import Form (matching the entry airport)
• Certification of U.S.-issued Rabies Vaccination or USDA-endorsed Export Health Certificate

Dogs meeting these criteria may enter through any U.S. airport.
Dogs from Low-Risk Countries must:

• Be at least 6 months old
• Appear healthy
• Have a CDC Dog Import Form attached to the AWBThey may enter through any U.S. airport regardless of vaccination country.

As a signatory of the United for Wildlife Buckingham Palace Declaration (UFW), Turkish Airlines is committed to preventing illegal wildlife trade and promoting responsible transport practices.
Turkish Airlines strictly prohibits and does not knowingly facilitate the carriage of wildlife or wildlife products that contravene CITES or international/national laws. A zero-tolerance policy applies to all forms of wildlife trafficking.
To support these efforts, a dedicated email address — IWT@THY.COM — has been established to report incidents and ensure effective internal communication and follow-up.As part of our Mission Rescue project to protect endangered species, we share the stories of animals successfully returned to their natural habitats, extending our commitment in this field to wider audiences. Learn more about Mission Rescue. (#MissionRescue)

Yes, you can request a spot rate from the “Spot Rate Request” module under the “Booking” heading in the main page's left menu or during the booking process.

The system dynamically adjusts rates based on flight occupancy and proximity to the flight date. This is normal system behavior.

Data loggers, which record temperature, humidity, and location without real-time transmission, can be used without prior approval.
Real-time tracking devices that transmit live data require authorization before use.Unapproved devices are not permitted on Turkish Airlines flights.
The list of Turkish Cargo-approved tracking devices is available on the Approved Tracking Devices page. If your device is not listed, please contact the relevant station representatives.

Only flights available for booking are displayed. Some combinations may not appear due to capacity limits, connection times, embargoes, or restrictions.

You can choose flights with lower occupancy or later dates for more affordable options. Additionally, you can request a spot rate during the booking process.

In the “I Know My Flights” screen:
A green airplane icon indicates available capacity
A red airplane icon indicates full capacity

Yes. You can search by flight number in both the “Calendar Sales Screen” and “I Know My Flights” sections.

Yes. TKGO users can create queued bookings.

Guaranteed capacity applies to the first flight leg to Istanbul. For subsequent flights, an allotment request can be made through the sales team.

If the changes remain within tolerance limits, the rate remains the same. Exceeding those limits triggers a new rate calculation.

For any questions, suggestions, or feedback related to TKGO, please contact your assigned sales representative first.
For technical support or system-related issues, you may also contact TKGOSUPPORT@THY.COM, adding your sales representative in copy.